How to order custom-made jewelry
1. Please send an e-mail from Contact on our website.
Please write down your name, home address, phone number, e-mail address and what kind of jewelry you want us to make.
We will contact you as soon as we can after we get an email from you.
２． Design meeting
We will draw a jewelry design based upon consultation of your image.
It is free to draw the initial designs.
If you live far from Tokyo we will contact you by phone, fax or e-mail about the design. We will send you some design examples to choose from.
３．Decision of design
Please choose your favorite design from our designs.
(It is not possible to cancel after you choose the design and sign our contract.)
４．Please make a payment of 10% of the price of the commodity as an advance.
５．A professional craftsman will start to make your jewelry.
It takes about 3weeks to 1 month, depending on the design.
６. Please pay the rest of the price of the product by bank transfer within 7days after the product’s completion.
７. We will deliver the product to you by post or in person by hand.
＊We will treat every customer with responsibility and integrity.
Please understand that we may not be able to process your order right away busy conditions.
As a special service if you are looking for any diamonds (from 0.3ct) our specialist will help you to choose the best product at the best price.Please contact us anytime.
We will treat every customer with responsibility and integrity. Please understand that we may not be able to process your order right away due to busy conditions.
Mark based on specific trade law
[Website name] Quality Consulting Co,Ltd
[Representative] Yumi Heissner
[Address] 6-20-206, Rokuban cho, Chiyoda-ku, Tokyo, Japan 102-0085
Price : Each product’s price is listed on the website. Tax is included
Explanations of charges other than product price
Bank transfer fee：the bank transfer fee will be charged to the customer.
Shipping fee：free shipping only in Japan
Payment method & Payment time limit
Please pay 10% of the price of the product as an advance.
Please pay the rest of the price of the product by bank transfer within 7days after we report the product completion
Delivery time of product
It will take approximately 3 weeks to 1 month to make the product after we receive an order. We will need more time if the customer is looking for a rare stone.
We will hand deliver the product or send it by post after confirming payment.
Cancellation, returned goods, and exchanges
It is not possible to cancel after the order is fixed due to the nature of our custom design system. Unless the product is flawed upon delivery we will not accept returned goods or exchanges after final crafting takes place.
We will fix the product if it is flawed during the delivery process.